[Resolved]  Matrix Cellular — Avoid this company at all costs

Address:

Ahmedabad, Gujarat

Dear Sir,

We have taken your SIM for Malaysia ( Account Code : 906926, Matrix No : [protected] )Your
executive Mr.Sunil Sevani ( m: [protected] ) has handed over sim on 15 / 05 / 14 at our Ahmedabad residence. We insert sim in our mobile & used it when we reached at Malaysia

We have received your bill ( Bill no : MLY3455090, Bill Date : 17/06/14 Name : Kishorchandra Sheth) with data usage charge of Rs 14, 685/- on 11/05/2014.

As we received SIM on 15/05/14 & used it on 20/05/14 onwards then how can usage charges of dated
11/05/14 came in my bill ????...

We have made complain of same to Mr. Sunil Sevani as we received bill. He has demanded our passport copy for confirmation. We have provided all data to him.After that he has given us assurance that it is by mistake & you do not have to worry & we will get change the bill.

After few days when we have not received revised bill we have started close follow up with him. But all the time he was giving answer that you do not have to worry & you don't have to pay the bill, we are talking with Malaysia telecom & they will revise the bill.

When we told Mr.Sunil that no of days has passed & you are not able to revise the bill then at lest you give request to our credit card company to not to deduct the charge. Then he told we have informed
your company. When we demanded Transaction Id for the same then he has also given us Transaction id.
By doing all these things he has passed almost 20 days. Now we received credit card statement with same charge with out any reversal. We have also talk with Customer Care of Credit Card. They told
we have not received any request for non deduction of any amount from Matrix so you have to pay..