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Matrix Cellular — Bad service on europe prepaid sim card

Website:www.matrix.in

I took a Matrix Pre Paid card on 30th April 2016 for travel in Europe from 5th to 15th May. Was in Denmark & Germany. God bless them. They have a very bad service. I could ring outside numbers but could not ring up the local sim carried by my wife. Nor could the local sim call my number though in both countries we were using a local sim for calling back to India. The matrix people just kept sending messages: Valued(What a joke) Customer our technical team informs that your issue is now resolved. I kept sending them mails that the issue is not resolved but other than calling me up that we are sorting it out or that it will soon be sorted out or then sending me messages that the issue is resolved, Matrix did nothing about it.
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Comments

Dear Dr. Kakar,

We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a resolution at the earliest.

Regards,
Shashank
Reply
I have sent you a mail to the email id : [protected]@matrix.in
Reply
Dear Dr. Kakar,

We are checking the issue on priority. You are requested to allow us 24-48 hrs, so that we can provide you a closure on this.

Regards,
Shashank
Reply

Matrix Cellular — wrong bill charged

i bought an unlimited plan for INR 1999/- but they have raised a wrong bill of INR 6004. I raised an objection but they still charged my Credit Card.
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