[Resolved]  Matrix Cellular — Bill for Rs 3305 sent without using their services

Address:Bangalore, Karnataka

I took Matrix SIM Cards, and because i was not satisfied with the terms and conditions, I asked to cancel the SIM Cards. Therefore, I returned the SIM Cards within 2-3 days. I never signed any agreement also, I didn't give any document including credit card copy. Now, they have sent me the message to pay Rs 3305 for the bill. I didn't use the SIM and returned before going abroad. I didn't sign any agreement then why should I pay the bill. Matrix is cheating by making people fool and earning the money.
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Aug 9, 2021
Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
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Dear Mr.Gupta,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal
Head - Customer Care

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