[Resolved]  Matrix Cellular — Billed internet charges for 100mb instead of 50 Mb

Address:560075
Website:matrix.in

DONT BUY MATRIX SIM As billing of matrix sim is not fair. Instead take visiting country prepaid sim that will be much cheaper and in your budget. I have taken Matrix sim of Rs99/- rental( though I insisted for prepaid sim) . No internet plan My visit is 3 days. Next day of you visit they will send you change in Plan email. and if you do not accept or reject they taken it as accepted. They do so as you are in vacation and will not go in depth of its intricacies . I recieved the bill of Rs2347/- @sgd= INR 47.99 plus service tax of 14% over the SIngapore surcarges inshort tried top bill custome as much as possible. Issues 1- Default plan to be activate and as per my copy was 50MB data plan cost o SGD 12 But thye charged me for 100MB plan i.e SGD 26+ SGD3 - SGD 29 Beware consumers and save your self
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Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2015
Matrix Cellular Customer Care's response
Hi Avtar,

We have checked your issue with our concerned team and found that, it has already been addressed in a fair and genuine way from their end. The charges has been explained to you on call as well as via email. Hence, we regret to inform you that, we would not be able to make any changes in the bill.

Regards,
Ashish
Complaint comments 

Comments

Plan detail and bill is updated

bill
i have attached
tariff plan provided to me at the point of sale.
there is no 100mb plan or default charges mentioned
hence its unfair billing

Pleae provide supportive signed document by me.

Hi ashish can you respond to attached tariff plan ?

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