Matrix Cellular — Breach of contract: billed for services not rendered

Tohan

from Chennai, Tamil Nadu

Address:	110030
Website:	www.matrix.in

I had traveled to Mauritius from 27th Feb to 2nd March 2017. I had taken dual sim cards from Delhi International airport. Both the sim cards were not active during the entire stay. I had to eventually take Orange sim card. After my arrival to India, Matrix had charged me the bill amount for both the cards. On calling the customer care, the officials told me that since I had not raised a complaint earlier they can't do anything. I feel cheated for having charged for services that I didn't avail.It's a breach of the contract agreement.On asking the customer service agents to look into this case, the agents said that they cant do anything. I would request matrix to look into this case in detail. My Bill no is MAU5904180. I have also logged a complaint again. My complaint id is: SU[protected]

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Comments

Baljit Stan

from Chandigarh, Chandigarh

Matrix Cellular — I have never used data but received bill for account no.522789.

I got a Sim during travelling to South Africa from 03-Mar-17 to 12-Mar-17 vide Matrix No.:[protected] only for voice call. Yesterday I received a bill No SA5944304 of Data usage of 21MB which I have never used.
So kindly recheck the bill as it is generated wrong.

Matrix Cellular Customer Care's response, Apr 10, 2017

Verified Support

Dear Mr. Baljit,

Allow us to look into the issue and if we are at fault we would be glad to rectify the same. Please message us your current contact details and we will get in touch with you.

Regards,
Team Matrix

Matrix Cellular Customer Care's response, Apr 12, 2017

Verified Support

Hi Baljit,

We have shared the resolution on the raised matter via email at your registered email id. You are requested to check and let us know in case of any further queries.

Regards,
Team Matrix

PNarayana9

from Kakinada, Andhra Pradesh

Matrix is a cheating company please do not buy sim cards here instead go to you local cellular operator. I bought a sim card and i was given a second sim card for additional sim card for 100 Rs. I never used it but charged Rs 2000. When i took this card i was told that there is no charges.

Matrix Cellular Customer Care's response, Jun 5, 2017

Verified Support

Dear Mr. Narayana,

Please accept our sincere apology for the unpleasant experience. We request you to inbox us your Matrix connection details on our official Facebook page so that we can further investigate what went wrong in your case.

You can find the link here: https://www.facebook.com/MatrixMobileSimCard/?ref=br_rs

Regards,
Team Matrix