Matrix Cellular — Change tariff plan - sgd 26 billed extra

Address:	New Delhi, Delhi
Website:	www.matrix.in

I have purchased Matrix cellular SIM for singapore and malasiya 1- I asked for prepaid sim, but got Postpaid sim 2- sales person trying to sell higher rental plan. 3- I took least rental plan of 99 . 4- didnt took Internet plan as i know not going to use internet during my vacation / holiday MAY Fault didn't took counter signature from Matrix team seal Issue started after i returned from trip 1- My mobile phone used about 4mb unkowingly 2- Saw there was email from Matrix which says " if customer do not respond it will automatically deemed to be accepted" 3- Matrix added SGD26 100MB data pack . I dont have any other intimation neither SMS nor phone call that your account has been added with this Plan untill i returned. 4- I raised complaint that I havent opted for this pack. Matrix argument is you havent rejected our email . My argument is i havent saw email untill i returned and after comming from vacation there is no point in rejection as it forced me to respond in 24hours after receiving email SO this is Matrix modus operandi of cheating customer. On contacting Nodal Officer Shashank he rejected my claim saying that we dont have such plan and all plans come with default pack . Paper on which I signed is and submitted is Fake. I obtained it before 10th october 2015 and sending email to them now. This article is to alert customer to have proper documents sign documents with date . Better donot Buy Matrix sims or you will be in legal loopholes of Indian law system Other Option is 1- At airport or in market give your Passport copy and obtain a prepaid sim It will be always be cheaper from MATRIX sim.