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I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on khushboo.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible. Regards, Khushboo Sharma Sr.Manager - Sales Support
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Allow us to look into the same, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at khushboo.[protected]@matrix.in and I will ensure you get a response ASAP.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support