[Resolved] Matrix Cellular — Cheating in stated call rates and actual call rates

jatin.verma27

from Delhi, Delhi

Address:	New Delhi, Delhi, 110007
Website:	www.matrix.in

I have taken matrix number for singapore and Indonesia.
The matrix executive visited my house to sell the card and explained me call details. As per the executive the locall call charge will be 16 rs/min and international call charge will be 25 rs/min.
However they generated the bill with call charge of rs. 100 per min.
On inquiring about the bill and call charges applied, they denied the rates explained by their executive and insted told us that we were using a wrong calling method.
Any calling method wasnt explained to us by their executive at the time of selling the number.
However thay have deducted my payment from my credit card.

I request you to please help me in getting my refund of the cheated balance.

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Aug 7, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Jatin,

Allow us to look into the issue and if we are at fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Team Matrix