[Resolved] Matrix Cellular — Complaint against Invoice SGP3442397 - false bill & usage | |||
Hi, I wish to complain against Matrix cellular. I was in Singapore for 4 days and these guys have generated a bill against my usage for Rs. 7526! Almost all call logs are false. For e.g. if i made a call to a number for 1 minute it is shown as 7 minutes. A 10 minute call is shown as 33 minutes!! And what's more, all calls have ended without any extra seconds..i.e. all call durations are whole numbers, 22:00, 33:00, 5:00, 7:00, etc. Clearly shows that this is a fake bill. I wish to complain against this and look for a speedy resolution. Rajat Was this information helpful? | |||
Complaint marked as Resolved
Matrix Cellular customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
Sorry, I have not received any resolution yet.
This is amazing now. No resolution provided and Matrix has now gone ahead and billed my credit card with the said amount without my consent!!! What kind of a fraud is this?!
I am going to make sure nobody in my known circle and even my blog readers ever chose matrix cards.
I am going to make sure nobody in my known circle and even my blog readers ever chose matrix cards.
This company is fraud and should be taken a legal action and government should band these types of company I have also been fooled like you bro i have made several complains to delhi and kolkata branch but no body is responding. They have a gateway facility so they take payments from customers account and cheat them.
With Regards,
Sumit Gupta
[protected]
With Regards,
Sumit Gupta
[protected]
Absolutely agree with you. This is what they did in my bill
2 calls made to the same number, notice the time of the call and the duration of the calls
14/05/14 23:09:56 9199xxxxxx60 International V019 Call India 00:11:00
14/05/14 23:15:25 9199xxxxxx60 International V019 Call India 00:09:00
So they mean to say that I made a call to this number at 23:09 and talked for 11 minutes, i.e. till 23:20 but in between I again called up this number at 23:15 and talked for another 9 minutes :)
This is how they cheat customers.
2 calls made to the same number, notice the time of the call and the duration of the calls
14/05/14 23:09:56 9199xxxxxx60 International V019 Call India 00:11:00
14/05/14 23:15:25 9199xxxxxx60 International V019 Call India 00:09:00
So they mean to say that I made a call to this number at 23:09 and talked for 11 minutes, i.e. till 23:20 but in between I again called up this number at 23:15 and talked for another 9 minutes :)
This is how they cheat customers.
THIS COMPANY IS FRAUS AND THIS MR TUSHAR AGGARWAL IS SOME NORMAL CUSTOEMR CARE EXECUTIVE YOU MAKES FALSE COMMITMENTS AND INFORMATIONS SOEM STRICY ACTION SHOUDL BE TAKEN AGAINST THIS MATIX CELLULAR SERVICE THEY ARE OPENLY CHEATING CUSTOMERS
There is abundant evidence showing that Matrix Cellular is a fraud company. They are cheating customers by every possible manner.
I am also a victim of fraud, cheating and criminal breach of trust by Matrix. They have raised a bogus bill of more than Rs 7000/- whereas I have not made a single call using their SIM and there was no data usage as mobile data was always switched off.
They are misusing technology for making unlawful gains from innocent consumers. A thorough investigation must be conducted by a specialized government agency and strict action taken so that they can be prevented from defrauding more customers.
I am also a victim of fraud, cheating and criminal breach of trust by Matrix. They have raised a bogus bill of more than Rs 7000/- whereas I have not made a single call using their SIM and there was no data usage as mobile data was always switched off.
They are misusing technology for making unlawful gains from innocent consumers. A thorough investigation must be conducted by a specialized government agency and strict action taken so that they can be prevented from defrauding more customers.
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+91 80 6649 1074
+91 98 1128 8888
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7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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This is in reference to you complaint raised.
We wish to apprise you that we have resolved the billing issue against your Matrix connection.
Please feel free to contact us at tushar.[protected]@matrix.in, if in case you require further assistance.
Warm Regards,
Tushar Agarwal
Sr. Manager (Customer Care)