[Resolved]  Matrix Cellular — Delay Bill Generation

Address:

Bangalore, Karnataka

Hi,

I have taken Canadian Sim in New Delhi from 11th Jan, 2015 to 1st Feb, 2015. For activation I received a confirmation e-mail asking to confirm providing the details, in the mail only the Bill Cycle which is from 7th-6th was mentioned, but no where bill generation date was mentioned. When later after few days I enquired for the unbilled statement customer support told me to wait for the bill generation which is suppose to be 22nd February (tentative). When I asked for customer care that no where about this bill generation date was mentioned while taking confirmation from the customers they were like apologizing. Now my problem is I wanted to claim this in my company as my travel ends by 1st February, as per my company policy I should settle everything by 1week of travel. Now if this guys delays till 22nd February which is again tentative I need to spend it with my pocket.

When I asked the customer care why this information was hidden, they were not able to answer.. I need the bill within 1st week of February. And not sure what are the other hidden information this guys have, companies like this should be avoided and not sure where to escalate this matter.