[Resolved] Matrix Cellular — excess billing | |||
sir, i used matrix cellular international sim for sigapour and malasiya . i was told that either you deposit 5000 per sim as security to us or you give us authorisation from your credit card to deduct bill amount ..first your bill will come on your mail id then it will deducted from your credit card... i told yhe distributor that i have to make certain call to india and i donr want to your any data or internet . after coming back to india i return back my both sim to company executive on 24 aug 2014...according to me totall call that i made amount should not come more than 5000 but today i got massage that my credit card is debited 10000 one entry and 20000 another entry when i confirm i came to know that previously also 15000 was deducted from my card thats mean totall 45000 was deduted from my account ..when i confirm from matrix cellular i came to know my total bill is more than 2 lakhs ...sir kindly see this matter my name is kapil dani i live in m-51 kalkaji new delhi and my registered mobile number is [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||
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+91 80 6649 1074
+91 98 1128 8888
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7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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We understand your concern. Please be assured that Matrix will never overcharge you for the services offered. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. Let me investigate the issue and I will get back to you on your registered email id with us ASAP.
Regards,
Tushar Agarwal,
Sr. Manager
(Customer Care)