[Resolved] Matrix Cellular — Executives at Matrix at Bangalore airport are misguiding people.

[Resolved] Matrix Cellular — Executives at Matrix at Bangalore airport are misguiding people.

N neeraj02

Hi. I had requested to Matrix at Bainglore airport for prepaid card.and I paid Rs. 2000 there to executives. After coming back to india, I came to know that it is postpaid card. and bill generated is Rs. 4000+. Matrix executive at Banglore airport never said that its postpaid card. I am calling them several times, but nobody is responding to my issue. Please never take Matrix SIM card. They do fraud with people. I am really frustated by taking this sim card. Please take action against them. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Neeraj,
We are sorry for the inconvenience caused. To investigate this matter further, request you to contact us at [protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.
Regards,
Team Matrix