[Resolved]  Matrix Cellular — False information given about sim card and charges

Address:	New Delhi, Delhi, 110030
Website:	Www. Matrix.in

To anish khanna,

Hi my name is atul singh and my matrix sim card number is +[protected] and [protected].

I had never thought that my experience with such a brand will turn into a nightmare and i will have to send this email to you. However, i want to bring this matter to your attention so that you are aware how exactly your employees are selling the product.

Issue: i had a flight to malaysia on 13th mar 16, one of the matrix representaive at igi delhi airport sold me a sim card with the wrong informaiton. He said that, i will be charged in total inr600 for both the sim and will get inr100 talk time on each card. However i have been bill to inr 3782.5 + inr 383.44. Incorrect informaiton given to me are as follows:

1. I was told that amount will be charge on the day of retrun, which was 18th mar16, and they have charged my credit card today(20th april 20, 2016) more than 1 month.
2. The agent told me that nothing extra will be charged, however the amount is 3 times extra than the promissed amount.
3. I was not told that i will have to hand over the sim card after retrun to delhi, no office details where given, but i got a email from the matrix stating that i will have to return the sim, why all this information wsa not given to me at the airport.

This is a fruad and i will take a legal action against it because i do not want this to be happene with other people. Moreover, the money is not that important, but i want that the agent who was at fault should accept it and make an apology.
I would also suggest matrix team to personally visit to the airport for an audit.

Local contact number [protected]
Email address: [protected]@hotmail.com

Thanks,
Atul