[Resolved]  Matrix Cellular — Fooled by a Sales Representative

Address:

Gautam Buddh Nagar, Uttar Pradesh

I was travelling to england. i asked the Matrixx sales guy to get me to TWO simS. one with internet plan and one for general calling WITHOUT INTERNET He firstly took my credit card front page copy and told me this is just for validation. and he"ll not charge it. Comlain one : As when i reached london my sim with the internet plan and WOW!! my internet was not working i have called up this guy 100 time from london to make this thing work. Can check my Ph bill as well. Complain 2 : As when i reached back, i got the bills one with internet plan the bill was around 6500 and one without internet plan was 15000 ( fraudly charged 9000 of internet usage) then i repeatedly called up that guy to discuss my.bills. but he constantly keep ignoring... And charged one bill with my credit card without my prior information and without even discussing the bill. Bill charges are like anything NO RESPONSE FROM HIM REGARDING THE BILL AFTER BEING CALLED MANY TIMES COMPLAIN 3 : I received a call from customer care ... i explained him all my problems.. he started bribing me instead of solving my problem told me that for settling the bill i can give you 30 percent waveoff...i told him discuss with your sales guy and then give me a call. he never called Complain 4: then again i received a call from a customer care girl ( Parul ) on 28th of November: told her my problems again . she told that she'll discuss with gaurav and revert me back in the eveining. she dissapeared and then again she called me up on 2nd of dec for the bill settlement . i asked her abt my problem . she told that gaurav guy is not picking her calls. and then she told she'll give me a call in 5 mins. and then uptil now i havent received any call. PROBLEMS: .1AFTER CONSTANT CALLING HE NEVER DISCUSSED BILL.ALWAYS KEPT ON IGNORING MY CALLS AND MESSAGES FOR 2 MONTHS 2.CUSTOMER CARE GUYS ARE REGULARLY CALLING ME UP WITHOUT SOLVING MY PROBLEM. 3.CHARGED MY CREDIT WITH PRIOR NOTICE AND WITHOUT EVEN DISCUSSING THE BILL 4.SIM THAT I HAVE WITH INTERNET PLAN IN WHICH THE INTERNET NOT WORKED AT ALL . (STILL PAID THAT BILL) 5.SIM I HAVE TAKEN FOR CALLING WITHOUT INTERNET PLAN . CHARGED 9000 FOR INTERNET EVEN WITHOUT USING IT. I highly recommend not to use Matrixx sim and please dont give your Credit card copy to this sales representative guys. They will make unneccesary bill and without evening discussing they will charge your credit card. Sim number with internet plan :[protected] (Bill charged from my credit card without even discussing the bill) Sim number without internet Plan:[protected] (charged RS 9000 for internet usage) Please try to help me resolve this problem Sales reprenstative guys details Gaurav - +[protected] Regards Puneet Gupta Customer unsatisfied