[Resolved] Matrix Cellular

[Resolved] Matrix Cellular — fraud charging

V vishalchhaperia

I was charged with 5 gb data where in matrix have charged for days when i have not switched on mobile data at all. After my complain i got a revert back from matrix that all charges are correct which is invalid statement as i checked with etisalat (Uae telecom service provider) and they confirm that my data usage for corresponding month was below 2 gb. Was this information helpful? No (0) Yes (0)
Feb 16, 2018 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. Verified Support Jan 15, 2018 Matrix Cellular Customer Care's response Dear Vishal, Please be informed that we are investigating the issue with our concerned team. Hence, you are requested to provide us 24-48 working hrs so that we can provide you an update regarding the same. Regards, Team Matrix
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Comments

berighteous

from Delhi, Delhi

Matrix Cellular is a habitual offender.
I am suffering in a very similar manner due to their misconduct, fraud and cheating.
They have billed me for 2 Data Packs whereas mobile data was continuously switched off, it was never turned on even for a second.
I have written several emails telling them that mobile data was always switched off during entire trip but they are trying to extort money out of me by falsely alleging that charges are valid. Matrix is definitely a scamster and fraudulent company