Matrix Cellular — Fraud service provider Matrix cellular | |||||
Someone has to take action against Matrix cellular . I had taken 2 sim from them with certain plan costing Rs 1500 approx . But they had charged me more then Rs 5500 .Even though i had not expended more then given Plan . So i will suggest all user not to buy Matrix card . They are making fool . Yogesh Kumar saini Was this information helpful? | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
386
Pending
0
Resolved
243
+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
View all Matrix Cellular contact information
Hi My name is Atul Singh and my Matrix Sim card number is +[protected] and [protected].
I had never thought that my experience with such a brand will turn into a nightmare and I will have to send this email to you. However, I want to bring this matter to your attention so that you are aware how exactly your employees are selling the product.
Issue: I had a flight to Malaysia on 13th Mar 16, one of the Matrix representaive at IGI Delhi Airport sold me a Sim card with the wrong informaiton. He said that, I will be charged in total INR600 for both the Sim and will get INR100 talk time on each card. However I have been bill to INR 3782.5 + INR 383.44. Incorrect informaiton given to me are as follows:
1. I was told that amount will be charge on the day of retrun, which was 18th Mar16, and they have charged my credit card today(20th April 20, 2016) more than 1 month.
2. The agent told me that Nothing extra will be charged, however the amount is 3 times extra than the promissed amount.
3. I was not told that I will have to hand over the Sim card after retrun to Delhi, no office details where given, but I got a email from the Matrix stating that I will have to return the Sim, Why all this information wsa not given to me at the Airport.
This is a fruad and I will take a legal action against it because I do not want this to be happene with other people. Moreover, the money is not that important, but I want that the Agent who was at fault should accept it and make an apology.
I would also suggest Matrix team to personally visit to the airport for an audit.
Local contact number [protected]
Email address: [protected]@hotmail.com
Thanks,
Atul