[Resolved] Matrix Cellular — Fraudulent bill deduction continuously through credit card of scb | |||||
I, syama pada mukhopadhyay, requested to matrix cellular international for using call in sydney. I called 4 times in sydney int airport only 4 times, duration not being more than few secs . I never use that sim to call any one within 3 months of my staying in sydney or in india after comng back to india. In dec i received a huge amount of bill of about rs 3oo0 plus and immediately sent message through my email address to block the sim as i dont want to use it, unfortunately as details of my credit card was with them, continuously they detucted huge amount of money through my credit card till i block my credit card after coming back to india. Now they are again sending bill of rs 12 57 /- as pending bill. This matrix cellular international is a fraud cellular which deduct money through details of credit card being available with them, as sent as a part of request to get sim from them. They had already deducted a huge amount of money through my credit card without producing details of call records and not take any action when repeated reminders sent to them to their email id. My code given by matrix cellular is 825467 It was taken in dec 2013. Initial all payments of rs 1000 was given to get the sim. Please help me to take action against them to save innocent customer like me Was this information helpful? | |||||
Sep 24, 2016 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. Verified Support Aug 24, 2016 Matrix Cellular Customer Care's response Hi Syama, Allow us to look into the same, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at ashish.[protected]@matrix.in and I will ensure you get a response ASAP. Regards, Team Matrix | |||||
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