[Resolved]  Matrix Cellular — Inappropriate bills

We had taken a connection (calling & data) for USA (No. [protected]) on a contract of 2 years, contract ending on 8th September 2013. Bills were paid regularly till the last two billing cycles, when inappropriate bills were being served. On each bill generation date they were charging us actual usage for the previous billing cycle and advance (voice rental + data pack + sms pack) for the next billing cycle. Ok fine. They charged us for a full billing cycle (voice rental + data pack + sms pack... 80USD) for usage of only 2 days. It was after many emails and calls at customer support they charged (voice rental) on pro-rate for 2 days. In rentals, customer for a few days and customer on a 2 year contract put on equal standing ! Moreover, in the last billing cycle of 07 Sept 13 – 06 Oct 13 (bill generated on 10th October 2013 ) Matrix again presented us with the advances for the next billing cycle that means billing cycle of 07 October - 06 November. Point to note is that the contract has expired on 08 September. We have reported this many times through email and calls on customer care but only reply to hear is about the ledger and the numbers generated in the bills. Shouldn't someone at Matrix care to understand the issue before sending the pending invoices and payment reminder on phones and emails. We are ready of pay the bill and would not like to spend unnecessary time on the issue. Would like to hear from someone who can take care to scrutinize the bill and take the issue to logical conclusion. Shailesh Nautiyal [protected] shailesh.[protected]@eonelectric.com