[Resolved] Matrix Cellular — Incoming calls claimed to be free...but charged to caller

[Resolved] Matrix Cellular — Incoming calls claimed to be free...but charged to caller

A Amit Paul AKP from Mumbai, Maharashtra

Bought a UK plan from Blore Airport, which said incoming free. Later friends told that local UK incoming calls were diverted to India and their service provider charged them heavily. No such warning in contract handed over at the airport. NEVER BUY MATRIX SIM from Airports. Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. Verified Support Sep 02, 2015 Matrix Cellular Customer Care's response Dear Mr. Paul, Allow us to look into the issue, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP. Regards, Tushar Agarwal Head – Customer Care
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