[Resolved] Matrix Cellular — Incorrect billing from Matrix Cellular | |||
I had taken a sim card from Matrix Cellular for my trip to South Africa from 1st Mar 2015 to 15th March 2015. During this time, I had requested for 2 GB internet. For this, I got a confirmation on SMS(Please see attached screenshot. Also I kept checking my usage, and on the last day of my trip, there was an unbilled usage of around 460 Rands(Approx 2700 Rupees). To my surprise, on 13th March 2015 I received a bill of around 22K rupees, and was told i was being charged for out of bundle Internet usage. I stopped my Internet and only used it for calls. Now they have still gone ahead and made my bill for around 44, 000+ Rupees. And when I inquired how they could bill me so much and why there was no credit limit as per TRAI guideline, i was not given any straight answer. I also provided the proof of the SMS and the unbilled usage, this also was of no use. They still billed me for out of bundle usage. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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Allow us to look into the same, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.
Regards,
Tushar Agarwal
Sr. Manager – Customer Care