[Resolved]  Matrix Cellular — Incorrect Billing (Roaming charges)

Address:Pune, Maharashtra

Incorrect Invoicing is done. Roaming charges are added wrongly. Invoice payment is done by reducing the roaming charges. Payment receipt is received, though system is my account as a 'Overdue' account. Please do the needful, as I am trying to contact the agent since 4 months, and request is still OPEN without any action.
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Aug 14, 2020
Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
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Dear Pragati,
We regret the inconvenience caused. To investigate what went wrong here, request you to contact me on tushar.[protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible. Regards,
Tushar Agarwal
Sr. Manager
Customer Care

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