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Dear Valued Customer,
It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. You can reach me directly at khushboo.[protected]@matrix.in.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support
It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. You can reach me directly at khushboo.[protected]@matrix.in.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support
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+91 80 6649 1074
+91 98 1128 8888
+91 90 9993 4608
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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As we explained over the email, bill is already validated with Network partner. Usages billed are genuine.As you mentioned that there is a difference in the total data usages captured in your handset log and the data mentioned in the bill, here the reason is that Telecom Operators always mention usages in 100 KB increment(same as pulse rate for calls as 1 min). This is mentioned in the tariff as well which was shared and accepted at your end.
Hope we have answered your concern.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support