Matrix Cellular — Inflated bills and big cheaters

Yes, i too agree. Matrix is a real fraud. They find out some ways and
Means to over charge you. My recent experience has been when i took a
Sim for singapore and they offer some plans which were lucarative enough
And also charged me a security deposit. Later when i recieved my bill
That state that i have exceeded my data usage limit and are comelling me
To pay around 4500 rs. They will give you a matrix bill which is just
Fictious. I use a iphone and when i had reset my data, i had noted that
My last usage was much more less that what they claim.in short they are
Cheaters. I am filing a case in the consumer courts and also with the
Consumer department of the delhi government. Beware of these frauds.
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Matrix Cellular customer support has been notified about the posted complaint.
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Dear Mr.Shally,

As we explained over the email, bill is already validated with Network partner. Usages billed are genuine.As you mentioned that there is a difference in the total data usages captured in your handset log and the data mentioned in the bill, here the reason is that Telecom Operators always mention usages in 100 KB increment(same as pulse rate for calls as 1 min). This is mentioned in the tariff as well which was shared and accepted at your end.

Hope we have answered your concern.

Regards,
Khushboo Sharma
Sr.Manager - Sales Support
Dear Valued Customer,

It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. You can reach me directly at khushboo.[protected]@matrix.in.

Regards,
Khushboo Sharma
Sr.Manager - Sales Support

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