[Resolved] Matrix Cellular International Service — Fraudulent company - misuse of credit card
N
Narayan Iyar
from Chennai, Tamil Nadu
I had travelled overseas in Aug2013, I had used the services of on Matrix provider of overseas sim cards. I had given my Singapore Credit card, which they mentioned was to be used for verification only.
On return on 27th Aug I had surrendered the sim card and had given them a chq for the amount. On 3rd setember they had debited my Singapore card. I had then filed a disputed transaction and then got the money reimbursed into my credit card after fighting for 3-4 months with a monetary loss of SGD1500.
These guys had not corrected their system and were keeping on sending reminders which I had ignored.
Again 2 months back is in Feb 2015 they had debited my Singapore card for the same transaction (invoice nos are the same). I had to file the disputed transaction again and also cancel my card.
A fraudulent third rate company, , None of the employees are bothered.
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Aug 9, 2021
Complaint marked as Resolved
Matrix Cellular customer support has been notified about the posted complaint.
It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. You can reach me directly at tushar.[protected]@matrix.in
Regards,
Tushar Agarwal
Sr. Manager – Customer Care
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It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. You can reach me directly at tushar.[protected]@matrix.in
Regards,
Tushar Agarwal
Sr. Manager – Customer Care