[Resolved] Matrix Cellular (International) Services Ltd. — Inflated Bills/Overcharges | |||
We have purchased 2 International Sim Cards (nos. [protected] and [protected]) for UK from Matrix Cellular in the month of May 2015 for our Director. It was told that there will be all incoming, outgoing, messages, 1 GB Data free for UK @ Rs.4000/- each card. We told them that our Director would be travelling to Switzerland for 6 days where he will use GPS. The executive from Matrix told that 1GB date is more than enough for GPS and if any top up is required in-case the 1GB is over will help in doing it accordingly. Incoming and outgoing will not be free during that period. We accepted the same and proceeded. When our Director reached Switzerland, he started getting random messages in both the numbers (mentioned above) that the usage charges are 12500/- each. We immediately informed the Matrix Customer Care on 28/05/2015 regarding the same. Matrix informed they cannot do anything till the bills are generated. The bill which was generated was Rs.31676.36/- (combined) and now they are sending us Pre-litigation Letter to pay Rs.11676.36/- balance as they have already charged Rs.20000/- to our Director's Credit Card with giving any intimation. I would like to seek your help as it is not accepted that you take a plan of Rs.4000/- each and pay Rs.31676.36/-. Therefore, please help us regarding the same and oblige. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Team Matrix,
We have not agreed on any tariff plan...it was told to us that only Rs.4000/- will be charged for each numbers and if in any case data is over they will do the top-up.
Please make sure that it is a total case of misrepresenting a customer to achieve sales target and then harass them for the same.
Regards,
Rudra Sikdar
We have not agreed on any tariff plan...it was told to us that only Rs.4000/- will be charged for each numbers and if in any case data is over they will do the top-up.
Please make sure that it is a total case of misrepresenting a customer to achieve sales target and then harass them for the same.
Regards,
Rudra Sikdar
Dear Mr. Sikdar,
We have already reviewed the issue and addressed your concern accordingly. All necessary information has been shared with you. Hence, we regret to inform you that, we would not be able to make any changes in the bill.
Regards,
Team Matrix
We have already reviewed the issue and addressed your concern accordingly. All necessary information has been shared with you. Hence, we regret to inform you that, we would not be able to make any changes in the bill.
Regards,
Team Matrix
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We checked the issue with our concerned team and found that the issue raised by you has already been addressed by them. Clarification regarding the unbilled usages and credit card discount has been provided to you from their end. They even had a telephonic conversation with you regarding the same. Hence, we regret to inform you that, we would not be able to make any changes in the bill as it is generated as per the agreed tariff plan and usages made by you.
Regards,
Team Matrix.