Matrix Cellular International Services Pvt Ltd — Matrix gave a problematic number to me and not providing refund

Hi Team,

I recently travelled to UK and took a Matrix Sim card from Hyderabad Airport.

The number given to me is been used by someone else in the past and not able to use for most of the apps. I requested them to change my UK number and they informed me that I might have the similar issue with a new number as well. Hence I informed them that keep the amount for 30 days and refund my remaining amount and their support came back to me that there is no issue with them and no refund will be provided. Have taken a 5 month plan on 1st March 2023, asked them charge for March 2023 and refund the remaining 4 months. So that I can take a new number here in the UK.

Their support numbers does not work and they dont answer the calls as well. This is a pathetic company trying to scam customers and they should not be allowed to do like this. Please help in getting my money back.

Mobile Number India : [protected]