Matrix Cellular International Services Pvt Ltd — Payment done but no response from company

Address:

101 FIRST FLOOR JASHN APARTMENT MOTHWAD STREET KAHARWAD ROAD NAVSARI 396445 GUJARAT INDIAI

My contact number is [protected]
on 07 May 2021 i have applied for matrix global sim and INR 3552.89 was got deducted from my account but order did not confirmed
neither email came to me no any sms came to me that time
sim was applied in the name of GITABEN PARBHOO
on same day i have contacted customer care number [protected] and mr.ujjwal on [protected] and informed about this instance
since friday i am trying constantly on both number and sending messaging but no body taking care of reponse
how disgusting this kind of service is this???!!!

due to this problem faced by me and totally disgusting support facility, i request you to cancel my order and refund the money back to source account from where payment was originally made
screen shot of payment is attached herewith

thank you
- salim