Matrix Cellular International Services Pvt Ltd — Wrong SIM provided and delayed in activation

Address: IGI Airport Terminal 3 New Delhi

I have got the SIM from IGI airport terminal T3 New Delhi.

I have asked the representative very clearly to provide me Germany local SIM, and he committed that the SIM which he is providing me as a German local number but when I reached Germany I found that the number which he provided to me it's for UK.

I have made multiple call to these guys but they are disconnecting the call also they have stopped responding to the messages.

Now they are saying we can't do anything as the SIM is already activated. I want to raise a complain against these guys.