[Resolved]  Matrix Cellular — International SIM

Address:

New Delhi, Delhi, 56001

I travelled to usa in the month of june for 2 weeks. I was given a matrix number which did not work when i reached. The calls were not getting through and the continuous beeps sounded like a voip connection.
When i changed the phone number in my uber app, uber did not recognize it as a mobile number and i could not use it anyway. The data connection was also very bad and constantly erratic.
I managed to send a whats app message to the person from whom i was dealing and he said do not pay…we will give discount.
When i returned, matrix had already debited my card (Without informing me or sending me an invoice). When i questioned them, they said i had signed a form to the effect that payment will be automatically debited (Without otp)…how is this allowed by rbi??
They also asked me to send proof of complaint to their email id, so i took the screenshots of my whatsapp conversation and sent it. Today they have responded saying, since i did not complain to their customer care number from us, they cannot give me any discount or refund. How the hell do they expect me to call their number if their connection was not working??
This is a clear case of cheating and contravention of rbi rules on credit card use. Please take action against matrix and i request consumers also not to take their services…. Matrix is cheating.