[Resolved] Matrix Cellular — Matrix cellular - fraud bill

Pragya8

from Mumbai, Maharashtra

Address:	400060
Website:	www.matrix.in

Having a terrible experience with Matrix. I had taken Matrix postpaid sim while going to Africa last November. The call charges seemed decent and I made few calls to India to stay within limits of the free minutes. When I received the bill I saw they are charging me for dialing some UK number. I called/mailed customer care to correct the bill but all I got to know is that those numbers were dialed from my phone which is impossible, and I will have to pay the entire amount. I am more than willing to clear my unpaid dues but can't pay fraud bill amounts. Please advice what should be my next steps.

-Thanks,
Pragya

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Aug 8, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Comments

Matrix Cellular Customer Care

from New Delhi, Delhi

Verified Support

Hi Pragya,

Having read your post, I would like to look into this and address your concerns. Request you to contact me directly at [protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Shashank