[Resolved]  Matrix Cellular — Matrix Cellular out there to dupe customers, unprofessional and unethical behavior

Address:

Mumbai City, Maharashtra

I had been a customer of Matrix for 2-3 times and have now stopped using them at all. First, their services don't work, second their billing and customer service is pathetic. Third, they intentionally dupe customers by promising something and then delivering something completely different. I have now stopped using them for any international trips. I dont think they care because they have so much attrition that the next customer service rep or the account rep does not have any clue on the customer. In my case, Matrix duped me by getting me bills from more than a year back which they never sent and coming back to me and asking for the payment with charges. i have no proof (and I searched for the bills and all emails) of them sending any emails, they themselves don't have any proof. Then they have the audacity to get back and ask me to pay in 24 hours and unless i do that they would start collection proceedings. The call center folks dont have any mannerisms and dont know how to talk to customers. I have STOPPED using their services, will pay and shut down any fuutre relationship with them. Imagine doing this to a customer like me (who has given me much business and by per customer basis is on the high end side of per customer revenue). I would strongly recommend anyone i meet to NOT use MATRIX and use all forms of social media and consumer complain forums to talk about this. Regards, Urvashi Gupta ([protected]@yahoo.com)