[Resolved]  Matrix Cellular — Mental Harassment to customer & Pathetic customer service. Providing wrong billing

Address:

Bangalore, Karnataka

I had taken Matrix SIM for overseas travel to Australia, for the duration of 24th March 2013 to 30th March 2013.The plan taken was 299 & given Rs 6000/- as deposit through cheque. After the travel, Matrix immediately collected the SIM from me & then provided a bill amount of Rs 10640.46/-. One bill with amount as Rs 9240.97 (bill duration from 28thth Feb to 29th March) & other as Rs 1399.49. There were lot of hidden charges involved & also the call durations were not matching to my mobile phone call durations. Did follow up with Matrix on the same, provided them with extracted call duration details from my mobile phone. Matrix didn't bother to materialize the same & instead kept on sending late payment charges. Now the late payments charges are sometimes Rs 10000/- & sometimes Rs 9000/-. Receiving 2 mails every month with such discrepancies in amount. After 2 years now they have sent me a Lok Adalat pre-litigation notice asking for the settlement amount as Rs 8340/-. Don't understand what is this way of dealing with customer. When customer was ready to pay & wanted clarification for the concerns, Matrix never bothered to materialize the same. This is just mental harassment to customer & pathetic customer service... Why should we trust them even ?