[Resolved]  Matrix Cellular — Misleading marketing, Overbilling, Fraud

Address:

New Delhi, Delhi

I am yet another customer who is getting harassed by Matrix for fraudulent bill and now a threatening notice. I have been slammed with a Rs. 8713 bill for unknown usage. My CAF: M2492391, Connection No: [protected]. I took an international SIM last in the start of 2013 given to my Mr Atul Awasthi in Delhi and was charged a security amount of 5000 for one year telling me that all incoming in the specified 100 countries will be free and any outgoing will be charged as mentioned. While I was abroad, I got a bill of few hundred rupees with no details o[censored]sage. As I do not hold a credit card and internet services are not available where I work it has not been possible for me to track or pay any outstanding. I could not use the SIM on regular basis as I had other better options available. Now when I arrive home in India, I got a notice of Rs. 8713 which was unthinkable as I hardly made any usage. I wish to surrender the SIM and agree to pay any legitimate outstanding. My friends are availing better services from other Cellular companies which are not such fraudulent. I have heard there is plethora of such cases of cheating against this company and they are ruthlessly extorting money from ignorant customers who travel abroad are not able to track their bills. Matrix team is absolutely irresponsible in this matter. I wish to lodge a complain against Matrix, looking for a speedy resolution.