[Resolved] Matrix Cellular — No response to repeated requests to settle the bill

Saisidh74

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I was fooled by Matrix sales executive, when I took the Matrix card when going to the US. This sales executive said that 450 minutes were free on outgoing or incoming calls from India. Whereas the contract (which was never given to me after me signing it), stated that the 450 minutes were for Incoming or Outgoing within the US only. Further after I received the bill I realized that my No. has been switched with someone else. I have raised this complaint since March 2013, up until now (Oct 2014). Even then Matrix refuses to accept its mistake. Moreover Matrix has not replied to a single of my queries regarding the switching of Phone Nos. on the bill, since Mar 2013. Is there any respite that I can get from this. Even though I was fooled by the Matrix Salesperson (BELIEVE ME THEY ARE VERY GOOD AT IT), I am willing to settle my correct bill. Need Help!!!

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Aug 14, 2020

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Valued Customer,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal
Sr. Manager
Customer Care