[Resolved] Matrix Cellular — No service still charged after returning sim card again charged for the same

prafulpalkar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

No service still charged after returning sim card again charged for the same
Mob no:[protected] sim no:[protected]

I have bill & receipt of submission of the sim card but still i have been charged for not returning sim card when i was telling your executives to return my first charges...They assure me to do that when they will get this sim card back.

And after returning your sim card you charged me rs380 for the same...Ridiculous...And fraud...

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Related Matrix Cellular reviews

View all 386 Matrix Cellular Reviews

Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Palkar,
Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that we have rectified the issue and reversed the charge or amount INR 350 to your credit card.
Regards,
Team Matrix