Matrix Cellular — Non working sim issued and charged hefty 2410 rs in the name of nothing

Dhruv1479

Address:	Gurgaon, Haryana, 390013
Website:	www.matrixcellular.com

I have bought a sim from matrix delhi airport. They charged me 2410 rs for free incoming calls 100 mins outgoing calls and 100 mb data free. But the sim was not even used once.. I have dropped them complaints throught mails but to no response.. They are doing fraud for charging such a big amount and still not giving us services.. They are a bunch of sitting at customer care center. They have given a number for india to call but when sim is not working how can you call them..

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Matrix Cellular Customer Care

from New Delhi, Delhi

Verified Support

Hi Dhruv,

Having read your post, I would like to look into this and address your concerns. Request you to contact me directly at [protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Shashank