[Resolved]  Matrix Cellular — Over Charges and Misuse of Credit Card

Address:

Bangalore, Karnataka

I was told that the plan was 2, 999/- for 15 days. It was supposed to come to 6, 000/- for my 1 month trip to US. I was charged 9, 000/- !! 1. there is no transparency in the plan. their sales person talks something on the phone. and in-spite of my repeated emails/watzapp messages - you did not provide me a copy of my plan/agreement in the beginning. 2. their salesperson promised that i can use the data as a hotspot on my phone. I realized i cannot do it only after i landed in US and after multiple phone calls and emails- that i can only use it as a phone data. so i had to buy a separate data plan locally for my laptop. If i had know this earlier - i would not have gone for 2GB data. 3. the support is pathetic - they have 48-72 hours turn-around time, which age are they in ? the salesperson does not respond after he sold the connection. 4. I asked for access to my usage reports online. I was not provided. 5. They did not give me a bill and already charged my account with 9, 000/ whereas the bill should have been 6, 000/- It is a clear case of cheating and misuse of my credit card.