Matrix Cellular — Overcharge + Fraud + Missing clarity

Address:	New Delhi, Delhi
Website:	www.matrix.in/

Hi, One of my friend who traveled to Singapore few months back, was charged with more than 2 lack rupees for using data services for 3 days, which he never opted for. I was completely shocked when he told me about it this morning. I’m still not able to digest how could it be possible. Seems he has received few calls forcing him for payment. He settled some amount in due course. I wanted to understand the breakdown of how these charges were applied. In the current world many public places are giving free internet, where Matrix is charging thousands and thousands for data usage. I’m planning to connect with such victims and see whether these kind of cases are really addressed by Matrix Cellular group or not. I'm also planning to take this up to next level (i.e., media - both national and international, ministry of telecom and respective authorities).