[Resolved]  Matrix Cellular — Overcharging and billing debit beyond usage

Address:

New Delhi, Delhi, 110010

This is a standard practice adapted by Matrix. They promise many things and do not disclose all the relevant details to the customer about the charges. I had taken a plan of Rs 5000 for Germany and USA with unlimited SMS in local country, 1 GB Data usage and free talk time of 60 min to India. My total data usage was less than 112 MB. On return to India they sent me a bill of Rs 25000/-. I Asked for the call details and charge rates by the local operator and they were never provided inspite of many calls to the call centre. Within few days they charged my debit card. I officially lodged a complaint with their customer care center and asked for the charges of the local operator. Which were not provided.
I lodged a compliant with the my credit card company stating that these have been debited in excess. Credit card provider informed taht they will ask the Matrix for the relevant debit invoice and if they do not provide in 90 days then my credit card charges will be reverted back.
This was actually done by the credit card company and the amount other than Rs 5000/- was credited back to my account.
Now Matrix has resorted to the use of threat of legal case and heavy court charges if I dont settle this amicably.
This is a ply used by the Matrix to all unsuspecting customers who pay in fear of the legal proceedings. It is high time we collectively take them to the court and make them pay for all this.
My complaint to Matrix is appended below for which I havnt received no reply and all I have is a legal notice.


I had looged my complaint for excess charging beyond the assured services vide SU[protected] case id. During my call with your executive I was assured that I will be hearing from your side within 2 working days. since then I have not heard from your side till u send this mail.
I have few complaints which are yet to be addressed.
I was informed by your executive that the proposed plan has unlimited local SMS and free data usage upto 1 GB. Asper my phone logs the data ussage on the phone did not exceed 112 MB.
After all this I was surprised to know taht that the amount charged to me was more than INR 20939/-.
I had lodged a complaint against this excessive charging on your call centre and was assured of a revert back with the details of the charging within two working days. At the time of lodging of my complaint teh total outstanding shown against my SIM cards was INR 20939 on 26 Aug 2015 against which I had lodged my complaint on 28 Aug 15 vide case id SU[protected].
And now you have sent a mail saying that the outstanding against this SIM is INR 25832. It is not understood as to how the outstanding has increased by almost INR 5000 when I had returned to India on 30 July 2015 after which these sim have not been used.
This very fact shows taht the your company and the organisation is manipulating the actual usgae through ulterior means and fleecing money from the the customers under wrong terms and conditions.
I would like to represent the matter to your higher management and am not in agreement with the billed charges. I am willing to pay what was agreeed with your customer care executive as per teh terms and conditions explained to me during the phone call before availing your services i.e. INR 4999/- .
As regards to the collection of your SIM is concerned I had informed your executive from the call center on 28 Aug that these can be collected once the bills have been settled to my staisfaction.
Regards
Deepak