[Resolved]  Matrix Cellular — Overcharging my matrix tech solutions

Address:

Bangalore, Karnataka

Dispute of Charge raised by Matrix tech solutions for +1-[protected] Dear Sir, My daughter was going to USA for her studies and I needed to have a roaming connection for two weeks, to keep in touch with my child. Her travel was on 13 Jan and I needed the service till 28 Jan 2015, till she takes a regular card o[censored]SA. A matrix agent told me that he can sell a postpaid connection valid for that duration and it will cost Rs. 2650 and I made the payment by cheque and that amount was debited to my account on 26 Jan 2015. Subsequently on 26 Jan through email addressed to matrix [[protected]@matrix.in], I had asked them to terminate the connection within the time line of the service period 28 Jan 2015 for which the amount of Rs. 2650/- was paid. I was surprised to see them sending a mail on 12 Mar stating that my bill is ready. I immediately responded to them stating that this connection was stopped on 26 Jan and why the bill getting generated now. My Jan usage was within the allowed free usage limits and there was no over usage, knowing very well the “shylock” mentality of matrix tech solutions. Then after two days got a mail stating that thanks for the payment of Rs. 3199.81. I would like to dispute this charge as this is a fraudulent charge raised by Matrix on a connection which was stopped well within the usage period and the full amount was paid up front. While I spoke to Matrix on their call center number they started saying we do not charge any money when the card is sold and we only bill later. Then I asked them who got this Rs. 2650/- which was credited to Matrix tech solutions. For which they asked me to mail sending the attachment of charge and they will look in to it. A mail was sent to them on 17 Mar 2015, so far not responded by them. In view of the above stated reasons you are requested to deny the payment of Rs 3199.81 raised by Matrix tech solutions. Date: 20 Mar 2015 Yours truly, Place: Bangalore K George Davis