[Resolved] Matrix Cellular — Regd deactivation of SIM

rajkumar still upi BM in

from Delhi, Delhi

Address:	560016
Website:	www.matrix.in

I had purchased Matrix mobile SIM[protected] at Bangalore airport. I was told that the SIM would be activated by paying Rs.1953 and I can recharge any time when I travel. But, now I am told by the customer care that my number is permanently deactivated since I didnot recharge last month. They say as per the company policy every month I need to recharge whether I am traveling to that country or not. This is absolutely ridiculous. They promise something while selling but they don't keep to their promise. Lot of hidden charges & policies. There is no one to question them. They are taking customers for a ride by making you sign on a form when long list of terms & conditions, so that we can't take any legal action against them even though the sales folks make false promises and sell the connection.

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May 19, 2017

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Matrix Cellular Customer Care's response Dear Raj Kumar,

We apologize for your unpleasant experience with us. Please allow us some time to figure out what went wrong in your case and we will get back to you at the earliest.

Regards,
Team Matrix

Verified Support

Apr 18, 2017

Matrix Cellular Customer Care's response Hi Raj kumar,

We checked the matter with our concerned team and found that the issue has already been addressed by them in a fair and genuine manner. Your connection has been closed from our end as per the process. Hence, we regret to inform you that we would not be able to reactivate the same now. However, you are requested to share any written confirmation provided to you from our executive's end stating that you can recharge your number and use the same while travelling to abroad anytime in future so that we can further investigate the issue.

Regards,
Team Matrix