Matrix Cellular — Sending wrong huge bills and threatening with legal notices.

Address:

New Delhi, Delhi, 122001

We went to Australia in the year 2015 and took a matrix prepaid sim which was worth Rs 1499. We were told that in this plan that the incoming were free and we could daily make outgoing calls for 30 minutes. If the call duration exceeds 30 minutes per day only then we will be charged. Thus, everyday we made calls which were less than 30 minutes, and i have the proof for the same.

We received a bill of Rs 9082 on our return whereas it should have been Rs 1499 plus taxes. I was very angry and immediately blocked my credit card but by them they had already deducted Rs 5000 wrongly.

Therefore, with this complaint i want to bring out the truth about matrix and what a fraud this company is. I want a refund which will be Rs[protected]+taxes), and want matrix to stop these legal notices otherwise i will have to take concrete legal actions against the company.