[Resolved]  Matrix Cellular — Sim card customer rating is 0 for me

Address:

New Delhi, Delhi

Matrix Cellular Sim Card Customer Rating is 0 for me --- I had taken a Matrix international sim for USA and i have to say that their customer services are really poor. I called them as my sim had stopped receiving signals mid day and whatever i did, nothing was helping. Instead of helping me, they kept on transferring my call first from the technical team to the customer service team and ultimately said that this was a technical glitch which would be sorted in a days time and then hung up. The issue didnt get resolved for 3 days and despite several emails and calls, nothing changed or infact there was no help from their end at all.

Calling their customer service for help was such a waste as they asked me change my handset as it was a handset problem. Well i did try doing that as well, tried it in my friends iphone and same issue. Never using their service again. Was really terrible, horrible. Pathetic people. They should better shut down Matrix Cellular. They are sitting to cheat customers. Shame on you Matrix Cellular.