[Resolved] Matrix Cellular — Sim from Indira Gandhi international airport

robby19

from Panipat, Haryana

Address:

New Delhi, Delhi

On 20th October 2016 I took a calling sim from Matrix at Indira Gandhi International airport New Delhi for Mauritius as I was going to the country for my Honeymoon and i was told that I will need to pay INR 999 for 100 minutes local in Mauritius and 100 minutes to India. But when I got the contract it said that I have to pay Mauritian 999 rupees which is equivalent to INR 2000. So I rejected the offer and even called their customer care from Mauritius and told about the situation. I had to call from the number cause i was helpless as my parents are elderly and i have to keep mysel[censored]pdated about their well being. And then they sent me a bill of Rs 5294 and harassing me with legal notices.

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Feb 23, 2017

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Matrix Cellular Customer Care's response Hi Robby,

Sorry to hear about your experience. Allow us to investigate what went wrong here. Please share the details of Matrix Connection taken along with your current contact number and we’ll get back to you.

Regards,
Team Matrix