[Resolved] Matrix Cellular — Unauthorized charges

debopriyaa

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

mobile no[protected] challan no 581264 We have taken sim for Thailand from 24 06 2014 to 30 06 2014 for Thailand. The amount of bill is already been paid. While offering the service the person advisrd ro make a phone call after returning kolkata from airport and their people will collect the sim there. We had made the call accordingly and the person attended the call told that the sim will be collected from my residence in next 2 days. But they have not collected the same.I have made 3 calls to them to collect the same.Finally one person replied rudely and told what is your problem? we will collect it in due time.But after 2 months they are demanding Rs 350/- for the sim and not replying my emails properly. So I request people not to get in trap of matrix. Their aftersale service and behaviour is very bad.

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Aug 14, 2020

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Valued Customer,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal,
Senior Manager,
Operations.

Vikky980

from Mumbai, Maharashtra

Hi,

My Uncle also got a matrix card and had amount deducted from his credit card automatically .But he never received bills on his billing address to check details and also is not aware of his CAF number,

1) Can you tell me how to found these, The bill amount and the CAF number .

2) Did you guys get CAF number and bills in your postal address ?

Vikram