i had applied for two connections from matrix and paid the security by cash. when i asked for a receipt, i was told that it will be mailed to me. i kept calling them to mail me the receipt but there was no respond. and now after returning from the trip i m told to pay the money which i already did and now they are lying that they have not received any payment from my side. i have lost trust in this company and i will never use their services nor recommend anyone. their customer services is pathetic.
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Aug 8, 2021
Complaint marked as Resolved
Matrix Cellular customer support has been notified about the posted complaint.
Allow us to look into the same, if we are at fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.
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Allow us to look into the same, if we are at fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.
Regards,
Tushar Agarwal
Head - Customer Care