[Resolved] Matrix Cellular — US Sim did not work. Payment not received back, even after 3 months

kgururaja

from Hyderabad, Telangana

Address:

Bangalore, Karnataka, 560102

I took US Sim card from Matrix on September.

When I travelled to US 1st week of October, SIM card did not work. It was terrible experience since my schedule was packed, and I didn't have time to go to Matrix office in US. I had to manage by making Whatsapp calls.

Sim no: 89445385
Phone Number: [protected]

Amount charged on credit card:
Card: 3, 862.71
Welcome SMS Charges: 26.54

I have told them about it in US. After coming back, I told them. Last month, I called them again. They registered the complaint, but no response. It has been 3 months already and I have not received my money back.

Matrix was very prompt in taking back the faulty sim though.

This is one of my multiple attempts to get back my money.

Horrible service.

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May 9, 2017

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Matrix Cellular Customer Care's response Hi,

It feels unfortunate to know of your experience with our service and would like to have an opportunity to rectify your perception. We will look into this on priority.

Regards,
Team Matrix

Verified Support

Jan 05, 2017

Matrix Cellular Customer Care's response Hi,

We are unable to find the details from the Matrix number and SIM number shared by you. We request you to share the correct details with us at ashish.[protected]@matrix.in.

Regards,
Team Matrix

Jan 10, 2017

Updated by kgururaja SIM 89445385
EMEI[protected]

Jan 10, 2017

Updated by kgururaja These numbers are correct.

The following are the transaction details from my credit card.

The following are credit card details:
XXXXX-51003
Oct 6 MATRIX CELLULAR (I) SER NEW DELHI
XXXX-XXXXXX-51003 Amount: 3, 862.71
STORE NAME: 1531169CAFT[protected] PO #:
ITEM PURCHASED: MNX5603837

Can somebody now look into this seriously?

Jan 10, 2017

Updated by kgururaja If you still are not getting this, I can send the photograph of the Sim Return Bill. And Sim Box.

My next attempt would be to personally visit the matrix shop in Shivaji nagar, Bangalore, with the bill, and get the number of the person who arranged for the sim.

As I already told this is one of my attempts to get back my money.

Hopefully somebody would listen.

Jan 10, 2017

Updated by kgururaja They told these were for Welcome SMS charges.

Nov 7 MATRIX CELLULAR (I) SER NEW DELHI Amount: 26.54
STORE NAME: 1531169CAFT[protected] PO #:
ITEM PURCHASED: MNX5665650

Jan 10, 2017

Updated by kgururaja Adding images of Sim Box, and Return Receipt, if that helps: