Address: | New Delhi, Delhi, 520062 | Website: | www.matrix.in |
My recent experience with Matrix US SIM card was awful. I felt like I was cheated and the customer service was no help. The SMS services did not work in US for more than a week and also the call quality was pathetic. No one could hear me and I ended-up getting a different card in US for 1 month.
Even though I did not use the services for more than 2 days, they charged my credit card $130 (close to 10 thousand rupees). The contract was not explained when I signed but was sent in email with different T&C. Even my repeated requests to consider some credit was rejected and they seems to be least bothered about customer and quality of services.
A VERY BAD EXPERIENCE. Was this information helpful? |
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