[Resolved]  Matrix Cellular — Wrong and fraudulent charging by Matrix Cellular

Address:

Kolkata, West Bengal

This is regarding an undue billing for my matrix Sim for Thailand, used from 4th 2014 to 10th Oct 2014. I had taken two matrix connections, @99 plan for Thailand and one with @799 plan. The @799 plan had the offer for 15 minutes/day free calls to India. However, looking at the bill I can understand that MATRIX has wrongfully charged me (4576 INR)for all the calls without deducting the free minutes. Which is unacceptable and constitutes a breach of confidence by the vendor(Matrix Cellular (International) Services Private Limited) towards the consumer. Below are the details for the connection and the bills generated by Matrix Cellular Matrix No.: [protected] Product Type: Thailand/Voice Bill No.: THA[protected]th -10 Oct 2014 In addition to it, I was informed by MATRIX representatives on the Kolkata Airport about the prefixes used while budget dialling and direct dialling and I followed it strictly adding 00600 before dialing any Indian international number. Despite of following the procedure for free calling(15 min/day), I have been charged for it which is a clear case of Fraud. This is highly unethical by MATRIX, I am being billed with heavily for my calls. Also when complained with the service desk, they did not take any complaints for it rather updated that, as per usage its charged, we cant help with it.