Matrix Cellular — Wrong bill

Wrong bill
Not sure what is the thinking procedure of the people working with matrix. even after showing the proof that the bill they have generated is actually false, they fail to help with it and go on saying that the bill generated is true. really disappointing experience. have travelled abroad so many times and this was the first time thought of trying matrix, as they boost up to be the best connection for international calling. first of all they did not specify that only calling up with prefix 01991 is free and calling with prefix +91 would be chargeable, deceived us on the first step itself. second, there were very few calls done by me with prefix +91, and the rest were with prefix 01991, instead of charging just for the calls done with prefix +91, they have also billed the calls done with prefix 01991, even after showing them the screenshots of the calls made in right manner, they are not ready to agree.
They have stamped me with the bill of 14, 470/- inr, for nothing. this is highly disregarded and i would like to take the matter as much high as possible and all the people who are being forced with bills which is not correct, request you all to keep complaining, and publish in social media so that others think before taking matrix sim. and please don't think that escalations help, they senior officers too are same.

Details:
Accode: 1464263
Mobile no.: 96581035

Not at all a satisfied customer...

Email: [protected]@outlook.com