[Resolved] Matrix Cellular — Wrong billing & fraudulently charging bill by Matrix Cellular | |||
This is regarding an undue billing for my matrix sim for Thailand, used from 30 Sep 2014 to 06 Oct 2014. I had taken two matrix connections, @99 plan for Thailand and one with @799 plan. The @799 plan had the offer for 15 minutes/day free calls to India. However, looking at the bill I can understand that MATRIX has wrongfully charged me (11000 INR)for all the calls without deducting the free minutes. Also, the MATRIX representative had informed me with confidence that the charges will be applied as Rs 30 per minute over the free daily vocal call usage. MATRIX has charged me THB 30 per minute, which is unacceptable and constitutes a breach of confidence by the vendor(Matrix Cellular (International) Services Private Limited) towards the consumer. Below are the details for the connection and the bills generated by Matrix Cellular Matrix No. : [protected] Country/Product Type : Thailand/Voice Bill No. : THA[protected] sep -6 oct 2014 In addition, .I was not informed by MATRIX representatives on the Kolkata Airport about the prefixes used while budget dialling and direct dialling, despite me asking them to clearly state the terms and calling procedures. This is highly unethical and due to the misinformation provided by MATRIX representatives, I am being billed with incorrect charges for my calls. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Valued Customer,
We regret any inconvenience caused to you and understand the concern raised. However, we wish to inform you that we are working on this issue and will soon share an update with you.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support
We regret any inconvenience caused to you and understand the concern raised. However, we wish to inform you that we are working on this issue and will soon share an update with you.
Regards,
Khushboo Sharma
Sr.Manager - Sales Support
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Below are the details for the connection and the bills generated by Matrix Cellular Matrix No.: [protected] Product Type: Thailand/Voice Bill No.: THA[protected]th -10 Oct 2014 In addition to it, I was informed by MATRIX representatives on the Kolkata Airport about the prefixes used while budget dialling and direct dialling and I followed it strictly adding 00600 before dialing any Indian international number. Despite of following the procedure for free calling(15 min/day), I have been charged for it which is a clear case of Fraud. This is highly unethical by MATRIX, I am being billed with heavily for my calls. Also when complained with the service desk, they didn't take any complaints for it rather updated that, as per usage its charged, we cant help with it.